Senior Operation Manager

Jakarta, Yogjakarta, Bandung·Java·IndonesiaOperational

Job Type
:  Full Time
Job Industry
:  Information Technology and Services
Job Function
:  Management
Experience
:  Senior Staff/ Supervisor / Coordinator / Team Leader
Education
:  Bachelor Degree - S1
Description

Influx is seeking to hire an experienced manager to build and run a high-performance team to deliver service to our clients, to their satisfaction.

Influx is a fast-growing startup offering a scalable, elastic and turnkey customer support solution for tech companies and ecommerce brands.

This is a remote position, you’ll be working from home, managing a team of 20-30 customer service agents, team leaders, and account managers. You’ll be working remotely with employees from various countries, delivering service to clients located all over the world

 

About Influx

Our 24/7 on-demand support service guarantees response times and coverage.  We can troubleshoot and solve customer problems in under one hour, every hour of the week.


Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!

Requirements

What We’re Looking for: 

  • Success story in managing 15+ people, preferably in the service industry

  • Prior experience managing a complex team containing various roles

  • Prior experience working in a B2B environment

  • Takes initiative and performs autonomously

  • Ability to form effective plans and roadmaps

  • A team player, able to work with various stakeholders

  • Good communication skills, including written and spoken English

Benefits

Benefits

  • Work from home (primarily)
  • Work with clients in the USA, EU and elsewhere
  • Work with and learn from high-performing colleagues

MANDATORY: As one step of the process, please fill out our typeform here: 

https://influx.typeform.com/to/IsoJzY?thread=dm-id-urbanhire
 

Skills Requirements
Team workplanningproject managermanagementcommunication